Welcome to Sodex. We manufacture Hygiene Products

Terms & Conditions

Please read the following terms and conditions prior to use of our services or subscribe to our services. If you are using our Services/subscribe to our services, it is understood that you have already accepted the following terms and conditions and complied thereon. If you are using any of our services or subscribe, it is understood that you have already read, understand and complied with our terms and conditions with regard to subscribe or use of our services.


  1. In these terms “you” means, a person who uses our services/subscribe to, (whether an Individuals or Firms or Companies or Soceities or Associations or Public Bodies or Governments including Public undertakings) “USER” means that the end user, accessing the website and it contents and using the services offered through the website, If you are not interested to accept / complied the terms and conditions, you need not to subscribe to, or use of our services. “SERVICE PROVIDERS” means independent third party service providers and “WE”,”US” and “OUR” means ECOGUARD LABS / EGL.
  2. We reserve the right to refuse any order received from your side at any time. Special orders may be accepted on merit to merit case and it may also be refused without assigning any reasons whatsoever.
  3. Service Users cannot claim any damages for our product related issues or health disorder if arises after delivery of our product already serviced.
  4. If you will use of our website, you should be automatically contracting with EGL and these terms and conditions, including the policies constituted on your binding obligations with ECOGUARD LABS.
  5. You shall not have the rights to copy, products or services obtained, distribute, transmit, perform, display, reproduce, publish, licenses and transfer or sell any information from the website whatsoever, except with express advance written permission obtained from “ECOGUARD LABS”
  6. When you use any EGL Services or send emails to us, you have to communicate to us electronically. You will approve and accept to receive communications from us electronically. We will communicate along with our acceptance by email or by posting notices through our website or through the other EGL services.
  7. Even you will agree and acknowledge, ECOGUARD LABS is entitled to modify, improve or discontinue any of its services at its sole discretion and without notice to you even you are also being prevented from accessing any information contained in it. Furthermore, which you will agree and acknowledge that EGL Products which is entitled to provide services to you through subsidiaries or affiliated entities. Our content may not be sold, reproduced, or distributed or forwarded to others without our written Permission obtained.

Information about Cost of Pricing:

 All prices listed on the Sites are subject to change. Periodically, we do our best to keep all items and prices on our website. Pricing / Information / Product Items already displayed are for reference purposes only and this may be subjected to change without notice.


EGL make every effort to deliver your order as quickly as possible. Most ofthe Customer’s orders can be delivered within 5 working days. Once it has been ordered and received the same from our side. EGL is unable to give guarantee about the time of delivery due to certain conditions like Force Majeure or beyond the delivery locations or incorrect addresses or other unavoidable circumstances which are beyond the control of EGL and as stated below.

If we will find ourselves to unable to deliver the products within the time estimated, you’ll be informed first to know about the non-delivery either by phone or email.

We have a “no questions asked return and refund policy” which entitles to all our customers to return the product at the time of delivery, if the customers are not satisfied or disputed with the ordered quantity of the products or ordered the products or leakage from the products, EGL will accept & replace the same immediately and deliver the disputed products without charging any cost, if the disputes arises from the customer will be genuine one.

Acknowledgment is essential to acknowledge the proof of delivery. The acknowledgement card or sheet will be provided at the time of delivery.  All ordered products by you which are deemed to accept (unless certain disputes already enumerated as above) at the time of delivery of the products and also you will referred the address or designated recipients address.

We regret to inform you that EGL shall not give for any guarantee about the delivery of time to the rural area addresses or certain addresses whereinEGL doesnot have their services for delivery, besides, service at midnight, hotels, hospitals, military base and hostels.

The delivery will not be redirected/redelivered to any other addresses at any circumstances by the customers.

On the occasion of important holidays / festivals, the customers are requested to place the orders at least within a week of time.

Orders can’t be delivered and EGL would not be liable for its non-delivery on the following circumstances.

  1. a) Recipientis not available
  2. b) Wrong Shipping
  3. c) Delivery addresses is wrong
  4. d) Wrong landline number / mobile or Extension number.
  5. e) Delivered the product at the gate / reception table / neighbour’s premises
  6. f) Refusal of delivery by the recipient.

The images displayed on the website and the image given for order is indicative in nature. Actual product may vary in shape or design as per the availability.

In case of Floods/ Heavy Rains/ National Bandh/Pandemic/Epidemic, we reserve the right to reschedule the delivery for another date.

In case, the product is not delivered due to any of the above reasons, the update will be available in the website and the same can be collected from the delivering outlet in the same city, details about the same are available with our customer’s support numbers.

Our service providers will attempt to deliver a product on the requested delivery day. You acknowledge that requested delivery dates which are not binding estimates and that you have no claim against us for any delays or early deliveries. We cannot alsogive the guarantee about the actual time of delivery.


EGL neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In event, EGL shall not be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from the use or the inability to use the Services.


If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms & Conditions shall continue to be in full force and effect.


We shall not be liable to you save as expressly provided for in these terms and conditions and shall have no other obligations, duties or liabilities whatsoever in contract, tort or otherwise arising out of the use of the service or connection to the web site. To the maximum extent permitted by law, EGL and/or its respective suppliers hereby disclaims all warranties, terms and conditions with regard to this information, products and services including all implied warranties, terms and conditions, by statute, collaterally or otherwise, of satisfactory quality, fitness for a particular purpose, title and non-infringement in no event, EGL shall and / or its suppliers be liable for any loss of profit, loss of opportunity, loss of business, loss of revenue, wasted time, wasted costs, indirect, incidental, special or consequential loss arising out of, or in any way connected with the use of this Website or with the delay or inability to use this Web site or for any information, products and services obtained through this Website or otherwise arising out of the use of this website whether based on contract, tort, strict liability or otherwise, even if EGL or any of its suppliers has been advised of the possibility of damages. The maximum liability of EGL and/or its respective suppliers shall not, in any case, exceed in aggregate, the value of the order in respect of which such claim arises.


We shall not be liable to you in respect of any delay in the performance of these terms and conditions or delay in performance or breach of the terms and conditions due to any event or circumstances beyond our reasonable control.

Each Party shall be excused from liability for the failure or delay in performance of any obligation under this Agreement by reason of any event beyond such Party’s reasonable control including but not limited to Acts of God, fire, flood, explosion, earthquake, or other natural forces, war, civil unrest, accident, Pandemic, epidemic any strike or labour disturbance, or any other event similar to those enumerated above. Such excuse from liability shall be effective only to the extent and duration of the event(s) causing the failure or delay in performance and provided that the Party has not caused such event(s) to occur and continues to use diligent, good faith efforts to avoid the effects of such event and to perform the obligation. Notice of a Party’s failure or delay in performance due to force majeure must be given to the unaffected Party promptly thereafter but no later than five (7) days after its occurrence which notice shall describe the force majeure event and the actions taken to minimize the impact thereof.

All delivery dates under this Agreement that have been affected by force majeure shall be tolled for the duration of such force majeure. In no event shall any Party be required to prevent or settle any labour disturbance or dispute. Notwithstanding the foregoing, should the event(s) of force majeure suffered by a Party extend beyond a Two months period, the other Party may then terminate this order by written notice to the non-performing Party.


These terms shall be governed and construed in accordance with the prevailing laws of act of India without reference to conflict of laws of principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at CHENNAI.